House Manager

Website ArtsWest

Who We Are:
ArtsWest is a theatre and gallery that produces artistic events that provoke conversation, incite the imagination and use live theater as a powerful agent of change. We are dedicated to creating an inclusive atmosphere of openness, transparency, honesty and respect. ArtsWest is committed to becoming an anti-racist organization and recognize that it an active and on-going process.

General Responsibilities:
Provides supervision of the front of house during performances and special events.
This position is responsible for audience seating, customer service, hospitality and maintaining audience and volunteer safety at all times.
This position coordinates with the Production Stage Manager during performances and acts as shift supervisor for all front of house paid staff and volunteers.

Hours:Part-time, shifts are scheduled by the box office manager based on all the staff’s schedules, and shifts are approximately 3 hours long. You could expect to work between one to three shifts per week, depending on availability. Wednesday, Thursday, Friday, and Saturday shifts start at 6pm, and Sunday matinee shifts start at 1:30pm. This position is seasonal –November thru August as dictated by our theater season calendar.

Supervision:This position reports to the Box Office Manager & Volunteer Coordinator. Salary:$17.60/hr or Seattle City minimum wage.

Specific Responsibilities:
●Opening and closing the theater for performances, special events and rentals
●Maintaining the safety and comfort of the public at all times
●Creating the ideal conditions for their enjoyment of ArtsWest’s programs
●Assist the public with special needs (including early seating for injured ordisabled persons) ●Completing intersectional anti-racism training as a part of the on-boarding process●Train ushers in matters of audience safety and emergency evacuation
●Act as liaison between ArtsWest and the public in addressing their concerns courteously and promptly plus set a professional tone for all publics, whether patrons or volunteers
●Count/reconcile cash tills to concession reports
●Work with Box Office to seat latecomers
●Provide lobby security during performances and other events
●Manage emergency situations involving audience members and the public
●Works in consultation with Production Stage Management to hand over a seated audience ready for the performanceHouse Managers may be asked to cross-train in box office and bartending.

Qualifications:
●A smiling team player with the ability to work with minimal supervision and to remain calm under pressure.
●Successful applicant must possess excellent customer service skills and attention to details and meet Washington State Patrol criminal background check prior to employment.
●Practical experience in hospitality, audience services and experience as a volunteer are a plus
●Basic proficiency in Microsoft Office –word, excel; experience with ticketing systems a plus
●First aid training is helpful.

Note: Washington liquor and food handling training and certification are required –the fee and time spent in class are paid for by ArtsWest.

Employees must be fully vaccinated. The application will remain open until the position is filled. Please send a cover letter and resume to resumes@artswest.org

To apply for this job email your details to resumes@artswest.org